Friends & Family Test

Friend and Family report March 19 – March 20

Total responses from March 2019 – March 2020:     1012

Percentage extremely likely:                                              18%

Percentage likely:                                                                20%

Percentage neither:                                                             8%

Percentage unlikely:                                                           6%

Percentage extremely unlikely:                                         3%

Percentage don’t know:                                                      45%

Overview:

Looking at the results from Friends & Family report we have combined extremely likely and likely results together and divided them by all the patients, we excluded patients who scored don’t know: 385/559×100. In conclusion 69% of patients would recommend Boleyn Medical Centre to their friends and family compared to 31% who wouldn’t (neither, unlikely and extremely unlikely). The above mentioned would suggest that as a surgery we are operating a good level of service to our patients.