The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.

Summary Care Record (SCR)

This will allow a clinical professional providing emergency care for you elsewhere in the NHS to have access to key information about your electronic medical records i.e medication/allergies/coded information.  However, this is optional and you can opt out of this by notifying reception.  Unless you are not in the position to give consent i.e. unconscious, consent will be sought before your records are accessed.

Access to your medical records

We have a number of data sharing agreements with local NHS providers i.e. Extended Hours Service and Out of Hours Service etc. who will be able to view your electronic medical records.  Again you will be asked for your consent every time before your records are viewed, if you wish to opt out please speak to reception.

Please click the link for more information; https://digital.nhs.uk/services/nhs-login/nhs-login-for-partners-and-developers/nhs-login-integrated-partners-and-services

Online Access

NHS login makes it easier and quicker for you to securely access digital health and care services with one username and password.

If you have already had an identity check to access GP online services, you can now set up an NHS login without having your ID rechecked.

You just need to use the mobile phone number saved in your GP record. More information about Fast-track ID checking is available here.

For a list of integrated partners and services click on the link;  https://digital.nhs.uk/services/nhs-login/nhs-login-for-partners-and-developers/nhs-login-integrated-partners-and-services

Patients with a sensory impairment and/or learning disability, as well as parents and carers, now have new rights to accessible information and communication support.

What do you need to do?

If you have any information  or communication needs, please let us know so that this can be noted in your records, we can also share this information with other organisations if you wish, so that we can meet your needs more appropriately.

We welcome all feedback patients can give us as it allows us to further improve our service or let us know what we are doing well.  You can leave your feedback on one of our Suggestions and Comments form or by visiting this website:

https://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=44347.

We take complaints very seriously, and we will try to resolve them in the first instance.  If you have any concerns regarding the surgery or the services we offer, please contact us by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.

Please be aware that if you are not satisfied with the response of the Practice you have the right to take your complaint to the Health Service Ombudsman. The Ombudsman is independent of government and the NHS.

You can contact their helpline on 0345 015 4033,

email phso.enquires@ombudsman.org.uk, fax 0300 061 4000

or via post: Millbank Tower, Millbank, London. SW1P 4QP.

Further information about the Ombudsman is available at www.ombudsman.org.uk.

Alternatively you can contact NHS England:

By post to: NHS England, PO Box 16738, Redditch. B97 9PT

By email to: england.contactus@nhs.net

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33

Further information is available at; https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/

GP Mean Earnings 2023-2024

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the practice of Dr M S J Khan in the last financial year was £110,235 before tax and National Insurance.

This is for 1 full time GP and 7 Locum GPs who worked in the practice for more than six months.

We support our staff to further improve/advance their skills and therefore staff undertaking training may be present in your consultation.

You will be informed of who is present and you will always be asked if you are agreeable for this member of the team to be there.   If you would prefer your consultation to be in private, your wishes will be followed and respected at all times.

All patients at Boleyn Medical Centre have a named, accountable doctor who is responsible for coordinating their care.

For all patients registered at the surgery, your allocated named GP is Dr MSJ Khan.  This does not mean that you only need to see or speak to Dr Khan, you are still able to make appointments to see any of our other doctors or nurses.

We maintain strict confidentiality at all times and comply with the Data Protection and Access to Medical Records legislation.  We will only disclose information with your consent or if we are required to do so by law.

Identifiable information about you may be shared with others in the following circumstances:

• To provide further medical treatment for you, for example, District Nurses, Health Visitors, Hospitals etc.
• Child Protection cases.
• When we have a duty of protection to others.

Anonymised patient data may be given to local and national levels to be used for e.g. study, plan services etc. If you do not wish for your anonymised data to be used in this way, then please let us know.

Our Mission Statement

At the Boleyn Medical Centre, we are dedicated to providing effective physical and mental health care to our patients, as well as health promotion and disease prevention. We have an attitude of continuous improvement and aim to treat our patients with compassion, dignity and respect. We wish to help and support our patients’ well-being as a team.

Practice Charter

• You will be treated with courtesy and respect by all Practice personnel.
• Our aim is for non-urgent appointments with a doctor will be offered within 24 hours
• We aim to answer the telephone within six rings.
• Requests for repeat prescriptions will be dealt with within 48 hours.
• All comments and suggestions about the service are welcome. Please use the form provided in the waiting area.
• If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner.
• We wish to make the Boleyn Medical Centre as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.

Patient’s Responsibilities

• If you are unable to attend for an appointment please let us know preferably 2 hours prior to the appointment so that we can offer it to someone else.
• If you are late for your appointment you may be asked to re-book at another time.
• A home visit should only be requested for those who are unable to come to the surgery because of serious illness. Please ring the surgery as early as possible.
• An urgent appointment is for one urgent problem only.
• We would ask you to be patient if the Doctor is running late. This is often due to unforeseeable emergencies.
• Make a separate appointment for each patient that needs to be seen. This allows the Doctor enough time to treat each patient with the time that they deserve.
• Please act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others.
• Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted, you may be asked to register at another surgery if this behaviour occurs.

Patient’s Rights

You can request to speak to the receptionist in private when visiting the surgery.

You can also request for a chaperone to be present during your consultation by asking reception or the clinician you are seeing.   Please see our chaperone policy…

Chaperone Policy

Please see attached: Chaperone Policy

Please click the link below to read the full Privacy Notice:

privacy notice

Privacy notice – 12-16yrs

For further information please click on these links;

https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/gp-privacy-notice

https://www.eastlondonhcp.nhs.uk/aboutus/fair-processing-and-gdpr.htm

Employee Privacy Notice; EMPLOYEE PRIVACY NOTICE

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A cookie is a small file, typically of letters and numbers, downloaded on to a device (like your computer or smart phone) when you accesses certain websites.

Cookies allow a website to recognise a user’s device.

Some cookies help websites to remember choices you make (e.g. which language you prefer if you use the Google Translate feature). Analytical cookies are to help us measure the number of visitors to a website. The two types we use are ‘Session’ and ‘Persistent’ cookies. Some cookies are temporary and disappear when you close your web browser, others may remain on your computer for a set period of time.

We do not knowingly collect or intend to collect any personal information about you using cookies. We do not share your personal information with anyone.

What can I do to manage cookies on my devices?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.

If you are concerned about cookies and would like to ask further questions please do not hesitate to write to our website developers – support@gpsurgery.net

Both staff and patients are treated with mutual respect and we abide by the NHS guidelines on Zero Tolerance.

We work hard as a team to provide the best service we can and to try to support patients and their needs as best we can, therefore any aggression, violence or threats towards any members of our staff will not be tolerated.