GP appointments should be given to patients who really need them. So, before you book an appointment to see a GP, take a look at the alternative services available to you that may offer more appropriate and QUICKER help and advice.
If you have a minor ailment such as a cough or cold, ear ache, temperature, hay fever, back ache, the list goes on! You don’t have to see a GP in the first instance. Visit Your Health, NHS111 online or your local pharmacy for information and advice on how to self manage your condition. All services will be able to tell you when to seek advice from a GP or to seek more urgent help.
The benefits of using these services rather than seeing a GP in the first instance are:
You will learn about your condition, how to better prevent and manage it in the future
You can get same day advice and treatment
You won’t have to wait for long periods of time on the phone trying to book and appointment with the GP, having to take time off work or wait to receive a phone call once you have booked an appointment
SPECIALISED SERVICES and SELF REFERRING in the COMMUNITY
There are more specialised services out there to help patients as well, and provide quicker and more suitable care than what a GP can provide, such as:
Minor Eye Conditions Service: Optometrists are better equipped and have access to tests that are not available in a GP Practice to be able to mange your eye condition. Click here for more information, and to see where you can access these services locally.
Physiotherapy: If you have back, neck or shoulder pain, a sports injury, movement problems due to a long term condition, need rehabilitation after a heart attack or support with breathing due to having COPD or cystic fibrosis, you can cut out the middle man (GP) and Self-refer to a physiotherapist to help you.
Talking Therapies: Provide mental health support and well being. They can provide support with many conditions including: Feeling low or depressed, anxious, stressed or panicky, problems with low self-esteem, problems dealing with a traumatic life event, obsessions and compulsions, minor eating disorders etc. By self referring to these services it can speed up the support you need by cutting out waiting to see a GP first
Community Dental Services: Dentists are specially trained in the help and care of your mouth. Examples include: trauma, bleeding gums, minor cuts, bruises on the lips, lumps and bumps, ulcers, blisters, pain in your jaw etc. They have access to equipment and tests that GPs do not, in order to provide you with the best care and advice. Click here to find your nearest Dental Practice.
Not all problems can be fixed by doctors or medicine alone. Worries regarding home life, money, work, housing issues, being or needing a carer, migrant/refugee/asylum seeker support are just a few areas which often need someone who is aware of all the services and support that is available out there at a community level, to be able to help you. These people are not GPs but Social Prescribers. They have up to date information and have the time and ability to support you in a way that suits you. Click here for more information on what a Social Prescriber does. To see a Social Prescriber, please call the surgery during our working hours and speak to one of our receptionists.
It is very important to understand that if you feel that you have not received the care and support you need for your medical condition by using the above services, that you book an appointment to see a GP here at the surgery who are here to help you!
STILL NEED TO SEE A GP? Please see the options available to you:
To save your self time by not having to call the surgery and to be able to request advice at any time of the day, you can choose to have an online consultation. Please click on the link for more information, we will respond to your query within 2 working days; https://www.online-consult.co.uk/org/boleyn-medical-centre
ONLINE ACCESS TO BOOKING APPOINTMENTS AND REQUESTING REPEAT MEDICATIONS
For more information on online bookings please see below or speak to reception. To register for this service you will need to present photo ID before online access can be authorised. You can also order repeat prescriptions online. To register or access this service please visit: https://www.patientaccess.com/
ROUTINE TELEPHONE APPOINTMENTS WITH A GP / PHYSICIAN ASSOCIATE
You can book routine GP appointment from Monday to Friday online or by calling the surgery on 0208 475 8500, bookable from 10am.
Your initial consultation will be with the doctor via telephone and if they feel you need to be seen face to face, they will book a face to face appointment with you.
ADVANCED TELEPHONE CONSULTATIONS WITH A GP / PHYSICIAN ASSOCIATE
You can book telephone consultations up to 30 days in advance online or by calling the surgery.
The consultation will be via telephone, but if they feel you need to be seen face to face, they will book an appointment for you.
APPOINTMENTS WITH OTHER CLINICAL STAFF
For appointments with the Nurse or Health Care Assistant, please call the surgery on 02084758500 at any time during our opening hours.
EXTENDED HOURS & 7 DAY ACCESS
Extended hours provide GP, Nurses and HCA appointments Wed – Sat 6:30pm to 9:15pm . If you would like to book one of these appointments call: 02075112075.
Newham 7 day access service provides appointments with GP and nurses Mon – Fri 6:30pm to 10pm / Sat – Sun 8am to 8pm. Appointments are bookable via your GP directly on 02075409949
Home visits are mainly carried out for those who are housebound, as home visits take up more of a doctor’s time than a consultation in the surgery. Therefore, if you are able to, it would be best to be seen at the surgery.
If you require a home visit, please call the surgery as early as possible. Your call will be logged by the Receptionist and the Doctor will phone you back as soon as they can.
Home visits will be granted at the doctors’ discretion and if a home visit is not required, you may be advised to attend the surgery.
Out of Hours Service, when the surgery is closed
If your medical concern cannot wait for the next day, please call NHS Advice Line on 111, who will be able to help. Emergency calls will be monitored by the Practice and patients who use this service inappropriately will be sent a letter or you may be invited to discuss your needs with the Doctor.
Urgent Care Centre
If your injury is not serious, you can get help from a minor injuries unit (MIU) or urgent care centre (UCC), rather than going to an A&E department. This will allow A&E staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait.
Minor injuries units and urgent care centres can treat:
- sprains and strains
- broken bones
- wound infections
- minor burns and scalds
- minor head injuries
- insect and animal bites
- minor eye injuries
- injuries to the back, shoulder and chest
Minor injuries units and urgent care centres cannot treat:
- chest pain
- breathing difficulties
- major injuries
- problems usually dealt with by a GP
- stomach pains
- gynaecological problems
- pregnancy problems
- allergic reactions
- alcohol related problems
- mental health problems
- conditions likely to require hospital admission