Due to the Covid-19 pandemic, we have had to change our appointment system, please see below for up to date information.
In addition to this, as we are starting to see more patients face to face for Long Term Conditions, to reduce the amount of time spent at the surgery we may spilt consultations into two halves, where most of the consultation will be conducted over the phone or via video consultation and then a reduced visit to the practice will be needed to measure physical parameters such as BP, height and weight etc. This will be clearly explained to patients in each case.
If you are asked to attend the surgery, please ensure you follow our advice to ensure patient and staff safety such as:
- do not attend the practice if you or any of your household members have a temperature, a new, continuous cough or have a loss in taste or smell
- wear a face mask in the practice if it is safe for you to do so,
- use the hand sanitising and washing facilities available,
- do not arrive early for your appointment,
- do not bring anyone else with you to your appointment unless you need physical assistance or only one parent should attend for a child’s appointment
(Staff will explain this over the phone to each patient)
Please click this link for information about contacting the Practice and the types of consultations now available for patients; https://www.youtube.com/watch?v=gXHPWbEmp5s&feature=youtu.be
General Information regarding COVID-19
The NHS in London is very busy due to rising coronavirus infection rates, but we’ll help you get urgent care when you need it as “GPs are providing more appointments, including evenings and weekends, for patients with urgent health needs. Contact your practice, or check their website, and they will tell you how to arrange same-day appointments if you need urgent care.
You can also contact 111, day or night, for other urgent health advice – including if you have concerns about your Covid-19 symptoms.
Please remember that 999 and A&E are for emergencies.
Thank you to Londoners for following the Tier 4 rules, which will help reduce infections, protect the NHS and keep each other safe.”
Do not leave home for at least 10 days after your test.
Please follow this link for all the latest information regarding Coronavirus https://www.gov.uk/coronavirus
Please follow this link for information about Coronavirus in other languages https://www.london.gov.uk/coronavirus/covid-19-resources-and-services-your-language
BOLEYN MEDICAL CENTRE APPOINTMENT SYSTEMS:
Seek advice and access self-help support via our practice website or the patient access website. https://patient.info/symptom-checker
To save your self time by not having to call the surgery and to be able to request advice at any time of the day, you can choose to have an online consultation. Please click on the link for more information, we will respond to your query within 2 working days; https://www.online-consult.co.uk/org/boleyn-medical-centre
ONLINE ACCESS TO BOOKING APPOINTMENTS AND REQUESTING REPEAT MEDICATIONS
For more information on online bookings please see below or speak to reception. To register for this service you will need to present photo ID before online access can be authorised. You can also order repeat prescriptions online. To register or access this service please visit: https://www.patientaccess.com/
ROUTINE TELEPHONE APPOINTMENTS WITH A GP
You can book routine GP appointment from Monday to Friday online or by calling the surgery on 0208 475 8500, bookable from 10am.
Your initial consultation will be with the doctor via telephone and if they feel you need to be seen face to face, they will book a face to face appointment with you.
ADVANCED TELEPHONE CONSULTATIONS WITH A GP
You can book telephone consultations up to 30 days in advance online or by calling the surgery.
The consultation will be via telephone, but if they feel you need to be seen face to face, they will book an appointment for you.
APPOINTMENTS WITH OTHER CLINICAL STAFF
For appointments with the Nurse or Health Care Assistant, please call the surgery on 02084758500 at any time during our opening hours.
EXTENDED HOURS & 7 DAY ACCESS
Extended hours provide GP, Nurses and HCA appointments Wed – Fri 9:30am to 9pm and morning appointments on a Saturdays 9am to 12pm. If you would like to book one of these appointments call: 02075112075.
Newham 7 day access service provides appointments with GP and nurses Mon – Sun 8am to 8pm. Appointments are bookable via your GP directly on 02075409949
Home visits are mainly carried out for those who are housebound, as home visits take up more of a doctor’s time than a consultation in the surgery. Therefore, if you are able to, it would be best to be seen at the surgery.
If you require a home visit, please call the surgery as early as possible. Your call will be logged by the Receptionist and the Doctor will phone you back as soon as they can.
Home visits will be granted at the doctors’ discretion and if a home visit is not required, you may be advised to attend the surgery.
Out of Hours Service, when the surgery is closed
If your medical concern cannot wait for the next day, please call NHS Advice Line on 111, who will be able to help. Emergency calls will be monitored by the Practice and patients who use this service inappropriately will be sent a letter or you may be invited to discuss your needs with the Doctor.
Urgent Care Centre
If your injury is not serious, you can get help from a minor injuries unit (MIU) or urgent care centre (UCC), rather than going to an A&E department. This will allow A&E staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait.
Minor injuries units and urgent care centres can treat:
- sprains and strains
- broken bones
- wound infections
- minor burns and scalds
- minor head injuries
- insect and animal bites
- minor eye injuries
- injuries to the back, shoulder and chest
Minor injuries units and urgent care centres cannot treat:
- chest pain
- breathing difficulties
- major injuries
- problems usually dealt with by a GP
- stomach pains
- gynaecological problems
- pregnancy problems
- allergic reactions
- alcohol related problems
- mental health problems
- conditions likely to require hospital admission