Boleyn Medical Centre

020 8475 8500

Compliments and Complaints

We welcome all feedback patients can give us as it allows us to further improve our service or let us know what we are doing well.  You can leave your feedback on one of our Suggestions and Comments form or by visiting this website:

http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=44347.

We take complaints very seriously, and we will try to resolve them in the first instance.  If you have any concerns regarding the surgery or the services we offer, please contact us by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.

Please be aware that if you are not satisfied with the response of the Practice you have the right to take your complaint to the Health Service Ombudsman. The Ombudsman is independent of government and the NHS.

You can contact their helpline on 0345 015 4033,

email [email protected], fax 0300 061 4000

or via post: Millbank Tower, Millbank, London. SW1P 4QP.

Further information about the Ombudsman is available at www.ombudsman.org.uk.

Alternatively you can contact NHS England:

By post to: NHS England, PO Box 16738, Redditch. B97 9PT

By email to: [email protected]

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33

Further information is available at; https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/